Shipping & Return Policy

Shipping policy

Thank you for visiting honeyplaying.com and shopping. The following are the terms and conditions that make up our shipping policy.

The order delivery time frame is divided into two parts:

1.Order processing time: The amount of time it takes for us to prepare your order for shipment. Order processing time is usually 1-3 business days. This involves the securing of stocks, in some cases, and the checking of Product Quality.

2.Transit Time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods. Please check details below.

Total Delivery Time = Order Processing Time + Transit Time

Shipping countries, timeliness and shipping prices:

Country / Area Recommend
Shipping Method
COSTS Transit Time
United States
Express Shipping FREE for order over $69.99
otherwise $7.99
7-15 business days
Canada, Mexico
Express Shipping FREE for order over $69.99
otherwise $10.99
7-15 business days
Austria, Belgium, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
Express Shipping FREE for order over $69.99
otherwise $9.99
7-15 business days
Australia, New Zealand
Express Shipping FREE for order over $69.99
otherwise $9.99
7-15 business days
Argentina, Brazil, Chile, Colombia, Peru
Express Shipping FREE for order over $69.99
otherwise $15.99
10-20 business days
Israel, Japan, Singapore, South Korea
Express Shipping FREE for order over $69.99
otherwise $9.99
7-15 business days

Important Notes :

Our delivery service does not support the countries that are not listed above.

COVID-19’s Impact on Shipping:

Due to the ongoing COVID-19 pandemic, shipping times may be delayed due to changes in shipping regulations. Rest assured, your package will be shipped and we will work with you to monitor its progress.

Tracking Information:

You can log in www.17track.net Check the status of your order so that you can track your order at any time.

If you have any other questions, please contact us at info@honeyplaying.com.

 

Return Policy

100% Satisfaction Guarantee

We stand behind everything we sell. If the item you received is defective within 30 days, please contact our customers service. We'll handle the return or refund to you. Our customer service representatives will work with you to find the best solution for your situation by: replacing the original defective item or providing a refund. 

Unsatisfied Item

The product is not defective, but you don't need it yet. At this point the product has been shipped out. You can refuse the package. When the package is returned to Our Company, We will refund 70% of the amount to you. Because Logistics has charged a 30% fee. The premise is that the product cannot affect the second sale. Otherwise, no refund will be given.

Wrong Items

If it is due to a problem with our staff, we will arrange a 100% refund or resend a product to you for free.

Return Eligibility

  • Dolls are non-exchangeable, however, they have a 30-day guarantee against defects.
  • We will not accept loose products in a mailing bag or box, products without their original packaging, and products that have not been clean, dried, and placed in a clear zip lock plastic bag.

Return Address

Before returning the package, please contact our customer service, our customer service will give you the return address.

Email Address: info@honeyplaying.com